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Installation Failed

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  • #12073

    Jasmine
    subscriber
    On November 4, 2011 at 1:57 pm

    I’m attempting to upload the zipped file and I keep getting the error message “Installation failed. Destination folder already exists.” I changed the name of the zipped file and theme folder inside the zipped file and I am still getting the same error message. Please assist.

    Thank you.

    #15130

    Towfiq I.
    administrator
    On November 4, 2011 at 2:03 pm

    can you extract the zip file and upload it via ftp?

    #15131

    Jasmine
    subscriber
    On November 4, 2011 at 3:53 pm

    I’m not that advanced. How do I do that?

    #15132

    Jasmine
    subscriber
    On November 4, 2011 at 4:01 pm

    I just looked in my FTP file manager and I see the Triton Upgrade is there. But it’s not visible as an active or available theme on the back end of my site. What do I do?

    #15133

    Towfiq I.
    administrator
    On November 4, 2011 at 4:46 pm

    delete the folder and upload the extracted folder via ftp.

    #15134

    Jasmine
    subscriber
    On November 4, 2011 at 7:26 pm

    I’m doing that and it’s not working. If you are able to give me further instructions, please do otherwise I will need to request a refund. I’ve never had an issue uploading a template before.

    #15135

    Towfiq I.
    administrator
    On November 4, 2011 at 7:31 pm

    Remove the folder “Triton” then try uploading the theme from back-end.

    #15136

    Jasmine
    subscriber
    On November 4, 2011 at 7:42 pm

    I did that. It’s uploaded. The site appears to have removed all of my navigation menu items. When I go to “menu” my previously saved menu is there, but I can not make it appear on my site.

    I’m also unable to activate my social icons. The Facebook, Twitter and RSS links take me to a 404 error page, despite being correctly input.

    Are you on Skype or GChat?

    #15137

    Towfiq I.
    administrator
    On November 4, 2011 at 7:52 pm

    Did you assign the menus to a position?

    The social icons are redirected to a 404 page because you did not put the whole url in the field. you have to add “http://” before your urls, so it looks like: http://twitter.com/towfiqi

    Sorry. I am not on Skype or GChat.

    #15138

    dajana
    subscriber
    On December 2, 2011 at 4:10 pm

    I had the same problem. I went through wordpress- upload themes and uploaded the .zip. When I tried to activate it it said “Style sheet missing”. (stilmall saknas in swedish).

    I read this entry and tried to go through FTP. Check your webhost for your FTP account. (my webhost is loopia)

    After logging into the FTP client I went into my weppages files wp-content then .themes

    There I deleted both scylla lite and pro.

    I then extracted the folder (winxip extract) to my desktop.

    In the FTP client I marked the folder from my desktop and dragged it to the themes folder. (i.e. I uploaded scylla pro through FTP).

    My FTP client says that it was a sucess (I use filezilla).

    I then went to my wordpress admin page and in themes the scylla pro is now in the listing. I press activate and TADA!

    It works.

    #15139

    Towfiq I.
    administrator
    On December 2, 2011 at 4:35 pm

    Good to know. 🙂

    amd thanks for the detailed instruction.